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Detailed A-Z guide to Shopee packaging regulations
- 1. Why must you comply with Shopee's packaging regulations?
- 2. Packaging materials
- 3. Basic packaging instructions
- 4. 11 Dos and Don'ts of Shopee Packaging Regulations
- 5. Packaging instructions for each product category
- 6. Regulations on dimensions and weight when packaging Shopee goods
- 7. Shopee's complaint and compensation policy for damaged goods in transit
Shopee is a popular e-commerce platform in Vietnam. To protect the rights of all parties involved in its business and goods transportation, Shopee has introduced standard packaging regulations for shop owners to follow and prevent risks. Let's Hoàng Phúc Pack follow the article below!
1. Why must you comply with Shopee's packaging regulations?
2. Packaging materials
There are 8 essential materials for packaging goods.
Foam
Pouch plastic bags
Small bubble wrap sheets
Shrink wrap
Bubble wrap sheets
Bubble wrap
Packaging tape
Note: Not every order needs to use all 8 of these materials. Follow the basic packaging instructions and the instructions for each product category to learn how to package correctly and economically.
3. Basic packaging instructions
Step 1: Secure the product lid with packaging tape. Then use a pouch plastic bag or bubble wrap to sufficiently cushion all 6 sides as required.
Step 2: Place the product in a cardboard box, insert bubble wrap between the products and between the products and the cardboard box. Ensure that the cardboard box does not come into contact with the product on any of its 6 sides.
Step 3: Use packaging tape to seal the cardboard box
Step 4: Print or handwrite the shipping label to attach to the outside. If the goods are fragile, add a “Fragile, please handle with care” warning
4. 11 Dos and Don'ts of Shopee Packaging Regulations
4.1. 5 Dos
Use a box or container that is the right size for the product
Comply with the packaging instructions and regulations even if the shop wants to create its own packaging for branding purposes
Conceal and cover the order details to prevent the theft of valuable items
Choose good quality materials (e.g., thick pouch bags, sturdy cardboard boxes…)
Take photos or videos if possible to prove that the shop has packaged the goods correctly
4.2. 6 Don'ts
Do not overfill/overstretch the order, making the goods prone to tearing or breaking
Do not forget to attach the tracking code or shipping label. Orders without a shipping label will be returned
Do not use poor quality cardboard boxes, or boxes that are wet, torn, or damaged
Do not cut down the packaging box to fit the shape of the product
Do not use shipping materials not specified in the instructions
Do not use shipping carrier bags (unless the carrier's name is printed on the delivery note)
5. Packaging instructions for each product category/product
5.1. Products that are not fragile, not easily dented or deformed, are not liquids, and do not require special storage conditions
Examples: clothing, books and stationery, small household items, diapers, dried goods, etc.
Packaging instructions:
Wrap the product in 2–3 layers of bubble wrap or 3–5 layers of shrink wrap, or use a suitably sized pouch.
Cushion the product on all six sides with air pillows or foam at least 2.5 cm thick, ensuring that no part of the product touches the cardboard box.
Seal and secure the cardboard box with tape, then place it in a bubble wrap bag.
Notes:
If using Giao Hàng Nhanh as the shipping carrier, the package must be packed in a cardboard box.
Dried foods must be vacuum-sealed, carefully wrapped in shrink wrap, and packed in waterproof packaging.
5.2. Products that are easily dented or broken, or contain liquids (length <60cm)
Examples: cosmetics, milk, water, household items, etc.
Packaging instructions:
Secure the lid with 2–3 layers of tape and wrap the product in plastic to prevent leaks.
Wrap in six layers of bubble wrap (three lengthwise and three widthwise), and secure firmly with sealing tape.
Cushion all six sides of the product with air pillows or 3–5 cm of foam.
Place in a cardboard box and seal all edges and corners with tape.
Attach a “Fragile—Please Handle with Care” label to the package.
Notes:
If there are two or more products, place foam, paper, or bubble wrap between them.
Products sold by the case or multipack should be shipped in their original packaging without being separated.
For high-value products, the seller must apply a tamper-evident seal to the packaging seam.
5.3 Small, high-value electronic devices (length <60cm)
Examples: phones, camcorders, laptops, cameras, etc.
Packaging instructions:
Wrap all six sides of the product in 2–3 layers of bubble wrap.
Cushion all six sides of the product with air pillows or 3–5 cm of foam.
Place in a cardboard box and secure the edges and corners with tape.
Attach a “Fragile—High Value” label to the package.
Notes:
If there are two or more products, place foam, paper, or bubble wrap between them.
Double seal the product on the outside and inside
5.4. Products requiring special storage and transportation conditions, length 60m
Product examples: TV, refrigerator, washing machine, evaporative cooler, electric grill, etc.
Packaging instructions:
Wrap 2-3 layers of bubble wrap around all 6 sides of the product
Insert air bags or 3-5cm thick foam on all 6 sides around the product
Pack in a cardboard box and secure with adhesive tape
For intra-provincial orders, wrap in shrink wrap; for inter-provincial orders, wrap with 6 layers of bubble wrap (3 layers along the length, 3 layers along the width
Apply a “Fragile” sticker and indicate the top/bottom of the box
Note:
Keep the manufacturer's original packaging for safety
If the product is not in its original packaging, users are encouraged to open the box and repackage it according to the instructions
5.5. Frozen/Fresh Food
Fresh meat and fish, frozen food: pack in zip bags and apply ice packs to maintain freshness
Eggs: pack in trays or separate plastic bags, do not pack with other products
Fresh fruits and vegetables: pack in zip bags or bags
Note:
For products of the same type: pack heavier items at the bottom and lighter items on top
Products with different physical and chemical properties: pack separately in bags or plastic bags
Seal and secure the opening of plastic bags and pouches for products
5.6. Plants and Ornamental Plants
Succulents and cacti should be wrapped individually.
Pack the roots tightly and ensure the pot does not leak water or soil
Fill the gaps around the pot with foam (at least 4 sides) to reduce shaking during transportation
Pack in a cardboard box
Wrap with an additional layer of waterproof plastic and bubble wrap on the outside
Apply a “Fragile” sticker and indicate the top and bottom of the product
Note: Separate multiple plants with foam
6. Regulations on dimensions and weight when packaging Shopee goods
For each carrier, Shopee orders have different size and weight limits. Monitor and comply with the regulations in the following table:
Note:
The delivery channel does not transport goods weighing or measuring > 10kg. The formula for calculating the dimensions is: length x width x height (cm) / 6000.
Viettel Post does not limit the size, but no dimension may exceed 150cm
7. Shopee's Complaint and Compensation Policy for Damaged Goods
Shopee's policy for filing complaints and requesting compensation for damaged products is as follows:
7.1. Responsibilities of Sellers and Shopee
Sellers may file a complaint requesting compensation for products damaged during transit. However, Shopee will not be liable for compensation if the product is damaged due to improper packaging or is on Shopee's non-compensable list.
Photos and videos may be used as evidence in the complaint to prove that the product was packaged correctly and was not damaged before or after packaging.
7.2. Cases Eligible for Compensation Claims
Sellers may file a complaint requesting compensation when a buyer requests a refund due to product damage, but the product was in good condition and properly packaged before shipping, was damaged during transit under good conditions, or was damaged upon return after an unsuccessful delivery.
7.3. Product Categories Not Eligible for Compensation
Shopee does not provide compensation for products in the following 3 categories:
Goods not supported for shipping on Shopee.
Goods not supported for shipping by the carrier.
Fragile/perishable goods that are not properly packaged and labeled with appropriate warning stickers.
Please note that compensation claims will only be processed when complete and valid evidence is provided within 2 days of receiving the refund notification or the returned goods.
This concludes all information, knowledge, and regulations regarding Shopee packaging. We hope this article helps you protect your rights when participating in business on one of Vietnam's leading e-commerce platforms.
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