Terms of use

USAGE POLICIES AND REGULATIONS 

HOANG PHUC INDUSTRIAL MANUFACTURING CO., LTD would like to thank our customers for trusting and using the products and services provided by HOANG PHUC PACK.

To help customers easily use the services on the website www.hoangphucpack.com owned by HOANG PHUC INDUSTRIAL MANUFACTURING CO., LTD “HOANG PHUC PACK CO., LTD”, by accessing the website, customers agree to the terms and conditions of the company's services. The company reserves the right to change, modify, add, or remove the terms and conditions of use on the website without prior notice to customers. When making transactions on the website, customers must carefully review the information and terms of service before confirming payment.

Customers should regularly log in to the website to receive the latest policy updates.

1. USAGE REGULATIONS

HOANG PHUC INDUSTRIAL MANUFACTURING CO., LTD greatly appreciates all customers currently using the company's services. Customers must be at least 18 years old and have full legal capacity to use the website. Customers under 18 must be supervised by a legally authorized representative.

HOANG PHUC INDUSTRIAL MANUFACTURING CO., LTD grants permission for customers to shop on the website in accordance with the specified terms and conditions of use.

We strictly prohibit the use of any part of this website for commercial purposes or on behalf of any third party without prior written permission from HOANG PHUC INDUSTRIAL MANUFACTURING CO., LTD. If any of the terms and conditions are violated, we will revoke your permission without prior notice.

Customers are not required to register an account when purchasing products or services on the website, but will be asked to provide personal information so that the order can be accepted and processed properly.

 2.  ORDERS AND PRICING

HOANG PHUC INDUSTRIAL MANUFACTURING CO., LTD may request customers to provide their address, phone number, and email before accepting an order. We commit to providing consumers with the most accurate pricing information. If any errors occur, we will contact the customer directly to provide guidance or notify them of the order cancellation.

We also reserve the right to refuse or cancel any customer order, whether it has been confirmed or paid. In the event that we cancel an order after payment has been made due to a customer error, we will refund the customer's payment.

3. INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights (registered or unregistered), including but not limited to rights in informational content and all image designs, text, graphics, software, videos, music, audio, translations, source code, and underlying software used on this website, are the property of HOANG PHUC INDUSTRIAL MANUFACTURING CO., LTD. All content and formats on the website are protected by Vietnamese intellectual property laws. 

4. SECURE AND CONFIDENTIAL PAYMENT

HOANG PHUC INDUSTRIAL MANUFACTURING CO., LTD works in conjunction with many domestic banks and accepts payments via VISA, MASTERCARD, AMEX, JCB, and domestic credit cards, including Vietcombank, Techcombank, ACB, and many other banks. All payment information will be transferred directly to the bank account of HOANG PHUC INDUSTRIAL MANUFACTURING CO., LTD.

After completing the payment, customers will receive payment information from the banks via email or phone. Within a maximum of 2 business days from the time the customer makes a payment to the account of HOANG PHUC INDUSTRIAL MANUFACTURING CO., LTD, customers will receive a notification via email or phone from the company to confirm the payment.

All customer transaction information at HOANG PHUC INDUSTRIAL MANUFACTURING CO., LTD. made via credit card is kept confidential through encryption (you can refer to the “Privacy Policy” section).

Note: When customers use the website to pay online, a secure payment certificate is required.

5. CHANGES, CANCELLATIONS, AND TERMINATION OF TRANSACTIONS 

If you are not satisfied with the products or services on the website or any of the terms, conditions, rules, policies, or guidelines of HOANG PHUC INDUSTRIAL MANUFACTURING CO., LTD., you may terminate all activities and transactions conducted on the website www.hoangphucpack.com

Please note: Orders purchased from HOANG PHUC INDUSTRIAL MANUFACTURING CO., LTD. cannot be exchanged or returned, and payments made via VISA CARD, MASTERCARD, or credit card cannot be canceled or refunded under any circumstances, except as provided in Article 2 of these Terms and Conditions.

6. GOVERNING LAW AND DISPUTES

All website content, including these Terms and Conditions, and all disputes and claims arising out of or relating to these Terms and Conditions, the use of the website, or transactions at HOANG PHUC INDUSTRIAL MANUFACTURING CO., LTD. shall be governed by and construed in accordance with Vietnamese law. Any disputes arising in connection with these Terms and Conditions, the use of the website, or transactions with the Company shall first be resolved through negotiation and mediation. If the dispute cannot be resolved by agreement, the customer or the Company may bring the dispute before a court of competent jurisdiction in Vietnam.